Refund Policy

Thank you for shopping with the Brecon Beacons National Park Authority Online Shop. We want you to be happy with your purchase, but if there’s a problem, we’re here to help. Please read the policy below for full details on refunds, returns, and exchanges.

1. Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order for most items within 14 calendar days of receiving them, without giving a reason.

How to Cancel:

  • Email us at vcuser@beacons-npa.gov.uk with your order number. 
  • You then have 14 days to return the items to us.

Refunds:

  • We will refund the full cost of the item(s), including the original standard delivery charge (if applicable).
  • Refunds will be processed within 14 days of receiving the returned goods or proof of return.

Please note: You are responsible for return postage unless the item is faulty or incorrect.

2. Returns

We accept returns for the following reasons:

  • You’ve changed your mind (within 14 days)
  • The item is faulty or damaged
  • You received the wrong item

Conditions:

  • Items must be returned unused, in their original packaging, and in a resalable condition.
  • Personalised, perishable, or made-to-order items cannot be returned unless they are faulty.

Please include your order number and contact details inside the package.

Return Address:
Brecon Beacons National Park Visitor Centre
Libanus,
Brecon,
LD3 8ER
United Kingdom

3. Faulty or Damaged Items

If your item arrives damaged or is not as described, please contact us within 7 days of delivery. We may ask for photos of the damage or issue.

You’ll be offered a replacement, repair, or full refund, including any return postage costs.

4. Exchanges

We currently do not offer exchanges. If you wish to change an item, please return it for a refund and place a new order.

5. Refunds

Refunds will be made to your original payment method. Please allow:

  • Up to 5 working days for us to process the return
  • A further 5–10 working days for the refund to appear in your account (depending on your bank)

6. Contact Us

If you have any questions about our refund policy, or need help with a return, please get in touch:  📞 01874 624437