Terms and Conditions

Welcome to the Online Shop of the Brecon Beacons National Park Authority. By placing an order on our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. About Us

The online shop is operated by the Brecon Beacons National Park Authority (BBNPA), a statutory authority in Wales.
Registered Office:
Plas y Ffynnon,
Cambrian Way,
Brecon,
Powys,
LD3 7HP,
United Kingdom
Tel: 01874 624437
Email: info@beacons-npa.gov.uk

2. Ordering

• All orders are subject to availability and confirmation of the order price.
• Once you place an order, you will receive an order acknowledgment email. This is not a confirmation of acceptance.
• A contract between you and the Brecon Beacons National Park Authority is only formed when we send you an order confirmation email.

3. Pricing and Payment

• All prices are listed in GBP (£) and include VAT (where applicable).
• We reserve the right to change prices at any time. The price you pay will be the price displayed at the time of purchase.
• Payment is required at the time of ordering. We accept major credit/debit cards and other secure payment methods as detailed at checkout.

4. Delivery

• We deliver to addresses within the UK. If you require international delivery, please contact us prior to placing an order.
• Delivery charges and estimated delivery times are shown at checkout.
• We aim to dispatch all orders within 3–5 working days of confirmation.
• We are not responsible for delays caused by third-party delivery services.

5. Returns and Cancellations

Your Right to Cancel (Consumer Contracts Regulations 2013)

• You have the right to cancel your order within 14 days of receiving your goods.
• To cancel, please contact us in writing or via email with your order details.
• You must return the items within 14 days of cancellation at your own expense unless the item is faulty or incorrect.
• Refunds will be processed within 14 days of receiving the returned goods.

Returns Policy

• Items must be returned unused and in their original condition and packaging.
• Personalised, perishable, or made-to-order items are non-returnable unless faulty.

6. Faulty or Damaged Goods

• If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of receipt with photos and details of the issue.
• We will arrange a replacement or a full refund, including any postage costs where applicable.

7. Intellectual Property

All content on this website, including product descriptions, images, and branding, is the property of the Brecon Beacons National Park Authority and may not be used or reproduced without permission.

8. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy. We only collect data necessary to process your order and will never share it with third parties without your consent, except as required to fulfil your purchase.

9. Liability

• Our liability for any loss or damage is limited to the total value of the items purchased.
• We are not liable for indirect or consequential loss, or any delay or failure to deliver products due to circumstances beyond our control.

10. Changes to Terms

We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page and will take effect immediately.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you need help or have any questions about your order, please contact our team at vcuser@beacons-npa.gov.uk or call us on 01874 624437.